Motive and WDSGlobal forge alliance to help mobile service providers transform the customer experience with enhanced mobile device management.
Consumer demand for mobile applications and data services is exploding. Factor in the speed with which mobile broadband is becoming available, and it’s clear that now is the perfect time for operators to capitalize on consumers’ increasing appetite for new products and services. However, the complexity of delivering new mobile offerings, not to mention the heavy traffic they generate, is driving operational costs through the roof and causing major quality of experience issues for consumers.
To help operators address these challenges, Motive, a division of Alcatel-Lucent, and WDSGlobal have formed an alliance that delivers a combination of consumer self-service, help desk-assisted service and network operations tools to perform one-to-one customer care and one-to-many management of mobile devices. The result is a set of transformational tools that will help operators gain market share while delivering an enhanced customer experience.
From guiding consumers through the offer, purchase and activation of new applications and services, to providing better information to CSRs about subscriber conditions and application performance, the Alcatel-Lucent Mobile Broadband Customer Experience Management Solution helps mobile operators deliver a better consumer experience while optimizing the potential of new mobile application and data services.
By illustrating a day-in-the–life of the millennial consumer, this demo will highlight how the Alcatel-Lucent Mobile Broadband Customer Experience Management Solution helps mobile operators create and deliver a simple, user-friendly experience that makes it easy for consumers to purchase, own and use new mobile applications and services.
